If you are a Citi customer and need to apply for Servicemembers Civil Relief Act (SCRA) Benefits, call the following phone numbers:
The number to our Military Response Unit is (877) 804-1082(TTY: 1-800-325-2865) and the collect telephone number: 1-904-954-8001. This department is available 24 hours a day, 7 days a week.
The customer service representative will collect your information (name, SSN, address, email, phone number), and ask you to send the proof of your eligibility. You can either mail, fax, or email your documents (such as your active duty orders). The easiest way is to email, and you can email them to: militaryorders@citi.com
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