Monday, October 31, 2022

Credentialing Assistance Launches in ArmyIgnitED

Date Published: 24 Oct 22 SUBJECT: Army Credentialing Assistance Program Launch in the Upgraded ArmyIgnitED Portal The Army Credentialing Assistance (CA) Program is launching in the upgraded ArmyIgnitED portal on 25 October 2022! When launched, Soldiers will be able to request CA funding for Fiscal Year (FY) 2023. The web address is Improvements to ArmyIgnitED are in three phases. Phase One launched on 29 August 2022 and provided access to the Tuition Assistance Program. Phase Two will be launched on 25 October 2022. Phase Two provides access to the CA Program. Soldiers will be able to request CA for FY23. Phase Three will include continued system enhancements. 1. What should Soldiers do now in preparation for the CA Program? Soldiers should research credentialing options and develop a plan for the use of CA funding. Find a vendor that provides what is needed to attain the credential of choice. Request a custom quote from the vendor for the training, or exam, or books and/or materials. 2. What do Soldiers need to do once CA is live? Create an Account: If a Soldier does not already have an established account, visit the ArmyIgnitED website,, and click on “Login.” This will register your CAC to the upgraded ArmyIgnitED. You will only need the URL and your CAC. ( will not be used to access the site.) In some cases, Soldiers may need assistance creating an account in the upgraded ArmyIgnitED system. Please visit or contact your local Education Center if you need assistance. Submit an Education Goal for CA: Each Soldier will need to submit a CA education goal through ArmyIgnitED. Once submitted, the Army Credentialing Assistance Program Office (ACAPO) will either approve, disapprove, or request additional information about the goal. You must have an approved CA education goal to request CA. Follow this pathway for a tutorial that outlines how a Soldier can create a CA education goal: Login to ArmyIgnitED > Click on “HELP” Located at the Upper Right Corner > Documents & Links > Tutorial- Creating a (CA) Credentialing Assistance Ed Goal - MOS Related (or Non-MOS Related) Follow the steps below to submit an Education Goal for CA. Step 1 – Click on “Education Programs” dropdown menu and click “Credentialing Assistance” from the left side menu, then “Explore Credentials” or “Education Goals” under the Tuition Assistance Request tab. Step 2 – Click on “Create New Goal”. Step 3 – Select either Credentialing Assistance – MOS Related or Credentialing Assistance – Non MOS Related. Step 4 – Select your credential by typing in a keyword or search the options provided, click “Next”. Step 5 – Upload the custom quote provided by the vendor, then click “Submit Goal”.  Once confirmed it will be routed to the ACAPO office for review. Step 6 – Once concurrence from ACAPO on the Goal, click “Apply for Funding”. Step 7 – Review the User Agreement. Step 8 – Proceed with selecting your vendor, start and end date, training, exam, and/or books/materials and submit! Step 9 – Review & Approval/Disapproval. Once you submit your CA request, whether approved or disapproved, you will receive a message in your student message section. *Important Notes: 1. With the new ArmyIgnitED, Soldiers must apply for CA in the system no earlier than 90 days and no later than 45 days prior to the class start date. 2. Soldiers must accept the CA User Agreement (formerly the Statement of Understanding) when submitting a CA Request. 3. All CA requests must be approved prior to the start date of the course. 4. Eligible Soldiers must contact their vendor after a CA request is approved in ArmyIgnitED. 5. Soldiers will be solely responsible for all credentialing costs if the training or exam is not completed successfully with a passing grade. 6. CA is approved on a course-by-course basis and only for the specific course(s) and class dates that a Soldier requests. 7. After a CAR has been paid, if a Soldier needs to withdraw from an exam or course, he or she must use the ArmyIgnitED messaging function in their account or the ArmyIgnitED Helpdesk.  Select the “Credentialing Assistance” category and enter “Withdraw” as the Subject of your message.  In the narrative, provide your name, CA Request ID #, ArmyIgnitED user ID #, and request to withdraw.  ACAPO will add a “W” grade to your course or exam.  You will receive a message when the W grade has been added with further instructions on how to complete your recoupment plan. All requests for recoupment waivers for withdrawals must be completed in ArmyIgnitED. Note: If a CAR has not been paid and it is prior to the start date, Soldiers can delete their own CAR in their account.  Soldiers should not submit a ArmyIgnitED Helpdesk ticket to resolve this.  Updated CA Policy can be found on Army COOL: Army Credentialing and Continuing Education Services for Soldiers (ACCESS Army University / Combined Arms Center / contact your education center / support team


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