https://armypubs.army.mil/epubs/DR_pubs/DR_a/ARN45031-ALARACT_0882025-000-WEB-1.pdf
ALARACT 088/2025
DTG: R 161215Z SEP 25
UNCLAS
SUBJ/ALARACT 088/2025 – TRANSITION FROM VISUAL INFORMATION
ORDERING SITE TO SERVICE NOW TICKETING SYSTEM
THIS ALARACT MESSAGE HAS BEEN TRANSMITTED BY JSP ON BEHALF OF
HQDA, OFFICE OF THE CHIEF OF PUBLIC AFFAIRS
1. (U) REFERENCES:
1.A. (U) AR 360 – 1, THE ARMY PUBLIC AFFAIRS PROGRAM
1.B. (U) DA PAM 360 – 4, VISUAL INFORMATION PROCEDURES
2. (U) PURPOSE: THIS MESSAGE IS TO INFORM ALL ARMY ACTIVITIES OF THE
UPCOMING TRANSITION FROM THE VISUAL INFORMATION ORDERING SITE
(VIOS) TO A NEW VISUAL INFORMATION TICKETING SYSTEM, SERVICE NOW.
THIS TRANSITION WILL TAKE EFFECT AT THE START OF THE NEXT FISCAL
YEAR, SPECIFICALLY ON 1 OCTOBER 2025.
3. (U) BACKGROUND: THE VIOS HAS BEEN A CRITICAL TOOL FOR MANAGING
VISUAL INFORMATION REQUESTS ACROSS THE ARMY. HOWEVER, TO
ENHANCE CAPABILITIES, IMPROVE USER EXPERIENCE, AND INTEGRATE
BETTER WITH OTHER ARMY SYSTEMS, THE ARMY WILL TRANSITION TO A NEW
VISUAL INFORMATION SYSTEM.
4. (U) KEY CHANGES:
4.A. (U) THE NEW VISUAL INFORMATION SYSTEM WILL OFFER IMPROVED
FUNCTIONALITY, INCLUDING AN ENHANCED USER INTERFACE, FASTER
PROCESSING TIMES, AND BETTER INTEGRATION WITH OTHER ARMY
SYSTEMS.
4.B. (U) ALL CURRENT VIOS USERS WILL NEED TO MIGRATE THEIR ACCOUNTS
AND DATA TO THE NEW SYSTEM. DETAILED INSTRUCTIONS FOR THIS
PROCESS WILL BE PROVIDED IN SUBSEQUENT COMMUNICATIONS.
4.C. (U) THERE MAY BE BRIEF PERIODS OF DOWNTIME OR SERVICE
INTERRUPTIONS DURING THE TRANSITION. USERS WILL BE NOTIFIED IN
ADVANCE OF ANY SUCH OCCURRENCES WHEN POSSIBLE.
5. (U) ACTION REQUIRED:
5.A. (U) ALL ARMY PERSONNEL AND UNITS CURRENTLY USING VIOS MUST
BEGIN PREPARATIONS FOR THE TRANSITION.
5.B. (U) USERS SHOULD COMPLETE PROJECTS CURRENTLY SUPPORTED BY
VIOS BY 30 SEPTEMBER 2025 TO ENSURE NO LOSS OF SUPPORT DURING THE
TRANSITION.
5.C. (U) TRAINING SESSIONS AND USER GUIDES FOR THE NEW SYSTEM WILL
BE MADE AVAILABLE MID-SEPTEMBER 2025. ALL USERS ARE ENCOURAGED TO
PARTICIPATE IN THESE TRAINING SESSIONS TO FAMILIARIZE THEMSELVES
WITH THE NEW SYSTEM. ATTENDING TRAINING IS MANDATORY FOR ANYONE
BEING GIVEN ADMINISTRATIVE PRIVILEGES TO THE NEW SYSTEM.
5.D. (U) UNITS SHOULD DESIGNATE A POINT OF CONTACT (POC) TO
COORDINATE THE TRANSITION EFFORTS AND ADDRESS ANY ISSUES THAT
MAY ARISE. POCS SHOULD BE IDENTIFIED AND REPORTED TO THE ARMY
MULTIMEDIA AND VISUAL INFORMATION DIVISION BY 26 SEPTEMBER 2025.
6. (U) POINTS OF CONTACT:
6.A. (U) FOR TECHNICAL SUPPORT AND MIGRATION ASSISTANCE, CONTACT
THE ARMY MULTIMEDIA AND VISUAL INFORMATION DIVISION WITHIN THE
OFFICE OF THE CHIEF OF PUBLIC AFFAIRS AT AMVID_OPS@ARMY.MIL OR
COMMERCIAL 703 – 697 – 1699.
6.B. (U) FOR POLICY – RELATED QUESTIONS, CONTACT THE ARMY GLOBAL
COMMUNICATION OFFICE AT VIPROGREQUEST@ARMY.MIL OR COMMERCIAL
703 – 697 – 1699.
7. (U) EFFECTIVE DATE: THIS TRANSITION WILL BE EFFECTIVE AT THE START
OF THE NEXT FISCAL YEAR, 1 OCTOBER 2025. ALL USERS MUST COMPLETE
THE MIGRATION TO THE NEW SYSTEM BY THIS DATE.
8. (U) THIS ALARACT MESSAGE EXPIRES ON 16 SEPTEMBER 2026.